Document Type
Thesis
Date of Award
5-31-1987
Degree Name
Master of Science in Management - (M.S.)
Department
Organizational and Social Sciences
First Advisor
Miriam K. Mills
Abstract
During the past decade, there has been a growing concern and focus over declining American productivity. Declining productivity requires long-range thinking, and fundamental changes on the part of government, labor and management.
One of the major contributors identified is the labor force. What has gone unmeasured for years is the white-collar clerical workforce. The service sector has become the most dominant area where clerical workers have increased, consequently, productivity issues have become a top priority.
Management must assess the implications of losses in turnover, absenteeism, performance lag, and morale that affects bottom-line profits. Management is under pressure to develop action plans that help to understand the produc-tivity situation, recognize the emerging problems and issues surrounding clerical workers, understand the degree to which the office environment is changing, establish higher standards of performance, and identify skill/knowledge deficiencies of clerical workers.Management must assess the present climate to identify, plan, measure and implement tangible productivity solutions for white-collar clerical employees to improve personal productivity.
The installation of a control work measurement study will invariably affect the work environment and the philosophy of an organization.
Managers will find that a system that is simple, yet designed to control work, and meet goals can be just as effective as a system that has sophisticated measurement tools and analyses.
Recommended Citation
Devereaux, Sheila, "A study of white-collar clerical productivity : composition, issues and implications for human resource planning" (1987). Theses. 3094.
https://digitalcommons.njit.edu/theses/3094
