Document Type


Date of Award

Spring 5-31-2000

Degree Name

Master of Science in Professional and Technical Communication - (M.S.)


Humanities and Social Sciences

First Advisor

Nancy Coppola

Second Advisor

Norbert Elliot

Third Advisor

Mindy Powell


Web-based Training (WBT) is still a relatively new technology, and the full extent of WBT functionality has yet to be realized. Most of corporate America recognizes the necessity of a well-trained workforce; however, instructor-led training is often difficult to implement due to a variety of logistical issues. These issue, include cost constraints, location issues, and limited resources.

WBT has been touted in recent years as a viable alternative to traditional, instructor-led training. However, the effectiveness of WBT versus instructor-led training has been questioned by its many critics. This case study tested the effectiveness of a stand-alone web-based training program and compared the results to that of an identical instructor-led course. The course provided highly task-oriented instruction for a computer software package and was developed using a proven instructional design methodology.

The data from this study indicate that WBT is as effective as instructor-led training for purposes of software application training.