Document Type

Thesis

Date of Award

5-31-1986

Degree Name

Master of Science in Management Engineering - (M.S.)

Department

Industrial and Management Engineering

First Advisor

Howard Gage

Abstract

The use of computers in business has expanded tremendously over the past two decades. This expansion has been possible due to increasing economies within the computer industry, and in spite of the lack of consideration shown for the users of such data processing systems. The popularity of computers has compelled users to expand their list of requirements from a computer system so that it includes ease of use.

This thesis attempts to bring together many widely dispersed studies and principles that can affect the ease of use of interactive computer systems. The material has been organized according to five components of system design; overall design concept, menus and commands, screen layout and content, operator aids, and error handling. Specific recommendations are made from the research literature and the experience of designers of today's systems. The intention of the thesis is to provide a ready reference for system developers and programmers, with the belief that the application of these guidelines can improve user acceptance and reduce operational problems.

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