Document Type


Date of Award

Fall 1-31-2006

Degree Name

Master of Science in Professional and Technical Communication - (M.S.)



First Advisor

Carol Siri Johnson

Second Advisor

Norbert Elliot

Third Advisor

Robert Edward Lynch


Assessment is the discussion, research, and analysis of information, concluding with a value of the information discussed. This project is a qualitative analysis of a Technical Communication service course assessment calibration session held in May 2005, which was recorded. After transcribing the discussion, I am using NVivo, a data coding and modeling program, to analyze the terms, categories, concepts, processes, and abstract ideas. In addition, the paper looks at how the current paradigm for technical service courses is shifting toward electronic writing and document design. The conclusion applies the results to the ongoing curriculum and criteria assessment in English 352.