Date of Award

Fall 2006

Document Type

Thesis

Degree Name

Master of Science in Engineering Management - (M.S.)

Department

Industrial and Management Engineering

First Advisor

Paul G. Ranky

Second Advisor

Athanassios K. Bladikas

Third Advisor

Carl Wolf

Abstract

Institutionalized standards require organizations to actively define and implement quality management systems, which includes active participation in continual improvement efforts. Interpretations and practices vary on implementation methodology.

Traditional views of quality do not integrate the technical disciplines into a defined science which would support a standardized approach for continual improvement implementation.

In order to optimize improvement efforts, a conceptual hypothesis is proposed to integrate quality through combining and collaborating implementation efforts of engineering, control, assurance, improvement and costs. The purpose of this thesis is to establish a roadmap to assist in choosing effective quality improvement methodologies and toolsets that assist in enhancing customer satisfaction, which is desirable as part of a total quality management philosophy.

Research is warranted to evaluate the bodies of knowledge into an extended science that establishes standardized practices in the area of quality improvement.

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