Document Type

Thesis

Date of Award

5-31-1988

Degree Name

Master of Science in Management - (M.S.)

Department

Organizational and Social Sciences

First Advisor

Miriam K. Mills

Abstract

Although major developments in information systems have occurred within the last two decades, staffing to manage these systems has received limited attention. Staffing information systems personnel is investigated in this study to develop effective techniques that can be used in the selection process.

Recent literature on selection and staffing has been reviewed to establish methods that can be used to identify qualified candidates. Technological developments and the resulting effects upon organizational operations are examined, revealing the transition in the information systems management function as well as the effects upon the role of these personnel. The qualifications that are associated with successful performance are also reviewed.

A field study survey is conducted to identify relationships between the characteristics of practicing information systems personnel and their performance. The subjects' survey responses are statistically analyzed with their performance ratings to determine characteristics that are inherent in those rated as superior performers by their supervisor.

The findings of this analysis identify a relationship between the perspectives of the subjects and their performance ratings in productivity. The common characteristics of the productive performers are investigated to determine qualifications that can be identified in potentially productive information systems personnel. Selection techniques are then developed that can be used to identify individuals who possess these characteristics. The results of this study are then investigated to determine any implications for staffing in the future.

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