Volunteer work: Mapping the future of moderation research

Document Type

Conference Proceeding

Publication Date

11-9-2019

Abstract

Research on the governance of online communities ofen requires exchanges and interactions between researchers and moderators. While a growing body of work has studied commercial content moderation in the context of platform governance and policy enforcement, only a small number of studies have begun to explore the work of unpaid, volunteer community moderators who manage the millions of diferent subcommunities that exist on platforms. This workshop will create a pathway for future scholars to tackle the challenges and opportunities of research on volunteer community moderators and establish best practices for engaging with volunteer moderators without disrupting their work. Through lightning talks, collaborative brainstorming exercises, and small-group activities applying principles to research practice, workshop participants will bring together their diverse experiences and perspectives to map the future of moderation research. Both industry and academic researchers as well as experienced moderators will lead this one-day workshop that may accommodate up to 20 participants.

Identifier

85076084095 (Scopus)

ISBN

[9781450366922]

Publication Title

Proceedings of the ACM Conference on Computer Supported Cooperative Work CSCW

External Full Text Location

https://doi.org/10.1145/3311957.3359443

First Page

492

Last Page

497

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