Objective and subjective performance measures: A note on terminology

Document Type

Article

Publication Date

9-1-2010

Abstract

At least since the late 1970s, the performance measurement literature has used different terminologies to describe agency- and citizen-generated performance measures. The first type of measures are placed into objective and the second type into subjective categories. This article argues that this terminology is outdated owing to evidence on the contextual subjectivity of all performance measures. The analysis also examines the potential impact of the dichotomization on the role accorded citizens in helping to develop public sector performance measures. © 2010 SAGE Publications.

Identifier

78149397613 (Scopus)

Publication Title

Administration and Society

External Full Text Location

https://doi.org/10.1177/0095399710378080

e-ISSN

15523039

ISSN

00953997

First Page

550

Last Page

567

Issue

5

Volume

42

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