Telling calls: Making informed call handling decisions

Document Type

Conference Proceeding

Publication Date

11-15-2010

Abstract

Call handling decisions are made based on explicit information such as caller ID and/or implicit knowledge inferred from previous interactions. Our previous work showed that people often answer calls to find out the reason behind the call. This suggests that the provision of explicit information regarding what a call is about or under what circumstances is it being made can be of value in call handling decisions. To explore this concept we developed Telling Calls a prototype application for cell phone users to provide and receive call related information. We present the design rationale and lessons learned from qualitative accounts of users' experience with the application in their daily life. Our findings confirm the utility of our design and suggest ways in which we can improve the design to support informed call handling decisions in mobile phones. © 2010 ACM.

Identifier

78149352628 (Scopus)

ISBN

[9781450301039]

Publication Title

DIS 2010 Proceedings of the 8th ACM Conference on Designing Interactive Systems

External Full Text Location

https://doi.org/10.1145/1858171.1858180

First Page

43

Last Page

46

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