Use Synchronous Chat to Improve Online Learning Experience

Document Type

Conference Proceeding

Publication Date

1-1-2004

Abstract

The potential of synchronous chat through the Internet to improve online learning experiences has rarely been discussed by researchers. The case study reported in this paper discovers the needs of synchronous communication and assesses the value of online chats in distance-learning environments. Both qualitative and quantitative methods were used to analyze the value of the chat sessions. Insights into the pros and cons of the chat sessions, the factors affecting the quality of the chat, and the students’ attitude toward the chat are discussed. The effects of the chat on the students’ motivation to study, the outcome of learning, and the communication among the students and the instructor are discussed. Suggestions for the design of synchronous chat in distance-learning classes are provided.

Identifier

84869130183 (Scopus)

Publication Title

10th Americas Conference on Information Systems Amcis 2004

First Page

3009

Last Page

3015

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