The impact of task structure and negotiation sequence on distributed requirements negotiation activity, conflict, and satisfaction

Document Type

Conference Proceeding

Publication Date

1-1-2007

Abstract

This paper reports the findings of an experimental study of web-based negotiations among a group of distributed stakeholders involved in the design of a complex information system. Using a web-based communication system, the stakeholders had to reach agreement on a common set of software requirements taking into account their individual preferences as well as overall constraints of available time and budget. To support such complex negotiations, the objective of our study was to analyze the impact of providing structured task and explicit negotiation sequence support to the negotiating group with respect to their activity, conflict and satisfaction. Our results show that groups following a structured task are more active than groups lacking such structure. However, the absence of negotiation sequence and structured task support leads to greater satisfaction. © Springer-Verlag Berlin Heidelberg 2007.

Identifier

38149111868 (Scopus)

ISBN

[9783540729877]

Publication Title

Lecture Notes in Computer Science Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics

External Full Text Location

https://doi.org/10.1007/978-3-540-72988-4_27

e-ISSN

16113349

ISSN

03029743

First Page

381

Last Page

394

Volume

4495 LNCS

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