A DSS Design Model for complex problems: Lessons from mission critical infrastructure

Document Type

Article

Publication Date

4-1-2007

Abstract

This paper presents a new DSS Design Model for complex, mission critical decision-making situations and its technical, conceptual, and partial empirical evaluation. The new model was derived from conceptual design research and through a deep qualitative field research study at an electric power utility control center-a typical arena for "wicked" problems. The model suggests an iterative process of theory, simulation, and decision-making interactions. The DSS Design Model is validated using a tool instantiation, microgrid mini-case, and current research of a KMDSS for telecommunications. Main findings suggest that broader and more integrated approaches are necessary to design DSS for complex domains. © 2005 Elsevier B.V. All rights reserved.

Identifier

33947523197 (Scopus)

Publication Title

Decision Support Systems

External Full Text Location

https://doi.org/10.1016/j.dss.2005.05.027

ISSN

01679236

First Page

990

Last Page

1013

Issue

3

Volume

43

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