Expanding the criteria for evaluating socio-technical software

Document Type

Article

Publication Date

7-1-2008

Abstract

This paper compares two evaluation criterion frameworks for sociotechnical software. Research on the technology acceptance model (TAM) confirms that perceived usefulness and perceived ease of use are relevant criteria for users evaluating organizational software. However, information technology has changed considerably since TAM's 1989 inception, so an upgraded evaluation framework may apply. The web of system performance (WOSP) model suggests eight evaluation criteria, based on a systems theory definition of performance. This paper compares WOSP and TAM criterion frameworks in a performance evaluation experiment using the analytic hierarchy process method. Subjects who used both TAM and WOSP criteria preferred the WOSP criteria, were more satisfied with its decision outcomes, and found the WOSP evaluation more accurate and complete. As sociotechnical software becomes more complex, users may need (or prefer) more comprehensive evaluation criterion frameworks. © 2008 IEEE.

Identifier

46649107716 (Scopus)

Publication Title

IEEE Transactions on Systems Man and Cybernetics Part A Systems and Humans

External Full Text Location

https://doi.org/10.1109/TSMCA.2008.923038

ISSN

10834427

First Page

777

Last Page

790

Issue

4

Volume

38

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