Document Type
Thesis
Date of Award
5-31-1988
Degree Name
Master of Science in Management - (M.S.)
Department
Organizational and Social Sciences
First Advisor
Gordon Kalley
Abstract
A number of office automation products have evolved over the years to address the messaging needs of organizations. The 1800's brought us telegraph systems which led the way for teletype and Telex systems, followed by facsimilie, computer-based message systems, document based electronic mail and, most recently, voice store and forward (or voice messaging) systems (Advances in Office Automation, 1985). Voice messaging systems, a newly emerging method of communications, are having a significant impact on communications. The concept of messaging services is rapidly gaining acceptance in business communities (Girishankar 1986, Hirschheim 1985). With costs rising and time becoming more valuable, organizations are now, more than ever, interested in the use of electronic messaging systems -- voice mail and electronic mail -- to decrease their costs and improve office productivity (Hirschheim 1985, Paznik 1987).
Many sources are available to provide potential users with system definitions and potential applications for these services such as sales literature provided by vendors, reports from research groups, e.g., DATAPRO Research Corporation or Diebold Research Group, and periodicals and books reporting on the subject.
Recently there has been a growing emphasis on developing applications. However, most sources deal only with one system or the other for solving business problems. It is the intent of this investigation to compare the use of voice mail and electronic mail within the same organization and to determine what effects, if any, one has on the other. For example, voice mail systems are frequently recommended to solve problems associated with call answering while electronic mail systems may address the need for frequent transmission of data between organizations or locations.
The study consisted of monitoring the use of voice mail and electronic mail over a four month period for 570 users at one location. Data was collected on a daily basis. Statistical analysis was applied to the data to determine if a relationship exists between the use of voice mail and electronic mail at the test location.
Recommended Citation
De Troia, Terese M., "Messaging, the effects of the use of voice mail on the use of electronic mail" (1988). Theses. 3060.
https://digitalcommons.njit.edu/theses/3060
