Volunteer moderators in twitch micro communities: How they get involved, the roles they play, and the emotional labor they experience

Document Type

Conference Proceeding

Publication Date

5-2-2019

Abstract

The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamers and viewers, where the boundaries between emotional labor, physical labor, and fun are intertwined.

Identifier

85067625111 (Scopus)

ISBN

[9781450359702]

Publication Title

Conference on Human Factors in Computing Systems Proceedings

External Full Text Location

https://doi.org/10.1145/3290605.3300390

Grant

1841354

Fund Ref

National Science Foundation

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