Understanding safety concerns and protection behaviors of rideshare drivers

Document Type

Conference Proceeding

Publication Date

6-12-2019

Abstract

Rideshare drivers provide rides for strangers and are exposed to safety-related issues as much as passengers. We used a qualitative research approach to understand the safety concerns of rideshare drivers. The questions investigated were: What makes rideshare drivers feel unsafe? How do rideshare drivers ensure their safety? What are the factors related to rideshare companies that are perceived by rideshare drivers to have a contribution to their safety? We conducted 20 interviews with rideshare drivers in the U.S. to understand their perception of their safety while driving passengers. The study found that rideshare drivers felt unsafe due to passengers’ intoxication, and harassment; drivers felt unsafe for personal reasons as well. Rideshare drivers ensured their safety with different means that are sometimes against the companies’ Terms of Service.

Identifier

85068783351 (Scopus)

ISBN

[9781450360883]

Publication Title

SIGMIS Cpr 2019 Proceedings of the 2019 Computers and People Research Conference

External Full Text Location

https://doi.org/10.1145/3322385.3322391

First Page

77

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