Context-Aware Service Input Ranking by Learning from Historical Information

Document Type

Article

Publication Date

1-1-2021

Abstract

Users visit on-line services and compose them to accomplish on-line tasks, such as shopping on-line. Quite often, users enter the same information into various on-line services to finish on-line tasks. However, repetitively typing the same information into web forms is a tedious job for users. In this paper, we propose a context-aware ranking framework to rank values for input parameters. We propose 6 categories of ranking features constructed from various types of information, such as user contexts and patterns of user inputs. Our framework adopts learning-to-rank (LtR) algorithms that consist of a set of machine learned models to automatically construct ranking models by integrating the ranking features. When a user enters a value to an input parameter, an interaction between the user input and the input parameter is established. Our framework learns information relevant to such interactions and ranks user inputs in different contexts. Through empirical studies on the real-world on-line services, we obtain the following main results: (1) Among the 8 state-of-the-art learning-to-rank models, RankBoost can outperform other LtR models on ranking user inputs for input parameters; (2) Our framework using IRSVM that performs the worst among the LtR models outperforms the two baseline conventional ranking models and Google Chrome Autofilling, an industrial tool, on ranking user inputs to input parameters; and (3) We observe that the textual information of user inputs and input parameters is the most influential factor on ranking user inputs. Among the various types of contextual data, user locations and time matter the most to the ranking of user inputs.

Identifier

85035806554 (Scopus)

Publication Title

IEEE Transactions on Services Computing

External Full Text Location

https://doi.org/10.1109/TSC.2017.2777487

e-ISSN

19391374

First Page

97

Last Page

110

Issue

1

Volume

14

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