Teleworker's Perception of Technology Use for Collaborative and Social During the COVID-19 Pandemic

Document Type

Conference Proceeding

Publication Date

1-1-2021

Abstract

With the flourish of collaborative and social technologies in the market since the pandemic, there is limited understanding of user's attitudes towards these technologies. We aim to understand teleworkers' perceptions of technology use during the pandemic and interviewed 46 teleworkers. We found that teleworkers generally hold a positive attitude towards social technologies and are creative to use these technologies to meet their social needs; they express overall negative feelings about remote collaboration technologies, though online communication flattens the communication hierarchy in the organization. The pandemic amplifies the extant challenges and highlights the shortcomings of technological design in well-established teleworking research and remote collaboration work. We suggest that future design should 1) combine and commercialize solutions that are well-grounded in prior work; 2) consider scenarios that are typically missed and can be easily replaced with collocated interaction from the pre-pandemic context into the forced teleworking context.

Identifier

85124102920 (Scopus)

Publication Title

34th British Human Computer Interaction Conference Interaction Conference Bcs Hci 2021

External Full Text Location

https://doi.org/10.14236/ewic/HCI2021.36

First Page

329

Last Page

342

This document is currently not available here.

Share

COinS