ModeratorHub: A Knowledge Sharing and Relationship Building Platform for Moderators

Document Type

Conference Proceeding

Publication Date

5-11-2024

Abstract

This design project arose with the purpose to intervene within the current landscape of content moderation. Our team's primary focus is community moderators, specifically volunteer moderators for online community spaces. Community moderators play a key role in up-keeping the guidelines and culture of online community spaces, as well as managing and protecting community members against harmful content online. Yet, community moderators notably lack the official resources and training that their commercial moderator counterparts have. To address this, we present ModeratorHub, a knowledge sharing platform that focuses on community moderation. In our current design stage, we focused 2 features: (1) moderation case documentation and (2) moderation case sharing. These are our team's initial building blocks of a larger intervention aimed to support moderators and promote social support and collaboration among end users of online community ecosystems.

Identifier

85194189759 (Scopus)

ISBN

[9798400703317]

Publication Title

Conference on Human Factors in Computing Systems - Proceedings

External Full Text Location

https://doi.org/10.1145/3613905.3650775

Grant

1928627

Fund Ref

National Science Foundation

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