Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?
Document Type
Conference Proceeding
Publication Date
4-29-2022
Abstract
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch - a leading live streaming platform. We identify how mods collaborate on tasks (off-streaming coordination and preparation, in-stream real-time collaboration, and relationship building both off-stream and in-stream to reinforce collaboration) and how mods contribute to moderation standards (collaboratively working on the community rulebook and individually shaping community norms). We uncover how volunteer mods work as an effective team. We also discuss how the affordances of multi-modal communication and informality of volunteer moderation contribute to task collaboration, standards development, and mod's roles and responsibilities.
Identifier
85130534389 (Scopus)
ISBN
[9781450391573]
Publication Title
Conference on Human Factors in Computing Systems Proceedings
External Full Text Location
https://doi.org/10.1145/3491102.3517628
Grant
1928627
Fund Ref
National Science Foundation
Recommended Citation
Cai, Jie and Wohn, Donghee Yvette, "Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?" (2022). Faculty Publications. 2997.
https://digitalcommons.njit.edu/fac_pubs/2997
