Building trust in virtual teams

Authors

Nancy W. Coppola, New Jersey Institute of Technology
Starr Roxanne Hiltz, New Jersey Institute of Technology
Naomi G. Rotter, New Jersey Institute of Technology

Document Type

Article

Publication Date

1-1-2004

Abstract

This paper presents a study of trust development in online courses. It reviews the concept of swift trust and examines changes in faculty roles as professors go online. An exploratory content analysis looks at indicators of the development of swift trust in the highest rated of a large number of online courses studied over a three-year period, and contrasts these results with one of the poorest-rated online courses. Establishing swift trust at the beginning of an online course appears to be related to subsequent course success. Strategies for trust formation are also suggested.

Identifier

3042589339 (Scopus)

Publication Title

IEEE Transactions on Professional Communication

External Full Text Location

https://doi.org/10.1109/TPC.2004.828203

ISSN

03611434

First Page

95

Last Page

104

Issue

2

Volume

47

Recommended Citation

Coppola, Nancy W.; Hiltz, Starr Roxanne; and Rotter, Naomi G., "Building trust in virtual teams" (2004). Faculty Publications. 20489.
https://digitalcommons.njit.edu/fac_pubs/20489