Decision-Making in the Selection, Procurement, and Implementation of Alma/Primo : The Customer Perspective

Document Type

Article

Publication Date

3-1-2023

Abstract

This case study examines the decision-making process of library leaders and administrators in the selection, procurement, and implementation of Ex Libris Alma/Primo as their library services platform (LSP). The authors conducted a survey of libraries and library consortia in Canada and the United States who have implemented or plan to implement Alma. The results show that most libraries use both request for information (RFI) and request for proposal (RFP) in their system selection process, but the vendor-offered training is insufficient for effective operation. One-third of the libraries surveyed are considering switching to open-source options for their next automation system. These insights can benefit libraries and library consortia in improving their technological readiness and decision-making processes.

Identifier

85152109310 (Scopus)

Publication Title

Information Technology and Libraries

External Full Text Location

https://doi.org/10.6017/ital.v42i1.15599

ISSN

07309295

Issue

1

Volume

42

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