Analysis of a two-dimensional warranty servicing strategy with an imperfect repair option

Document Type

Article

Publication Date

1-1-2012

Abstract

Items sold under warranty often require post sale support in terms of repair or replacement. Providence of such support costs the warrantor considerably and affects his profit margin. Thus reducing warranty servicing costs is an issue of great interest in warranty studies. In this paper, we look at two variations of a servicing strategy in two-dimensional warranty regimes involving minimal and imperfect repairs. Our work demonstrates the modeling and analysis of costs under these servicing strategies and compares their performance to other strategies present in the literature.

Identifier

84864546409 (Scopus)

Publication Title

Quality Technology and Quantitative Management

External Full Text Location

https://doi.org/10.1080/16843703.2012.11673275

ISSN

16843703

First Page

23

Last Page

33

Issue

1

Volume

9

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