Utilizing mobile devices to capture case stories for knowledge management

Document Type

Conference Proceeding

Publication Date

12-1-2003

Abstract

This study examines how the increasing number of new mobile devices that enable rich in situ information capture can be utilized to improve knowledge management practices. An ethnographic study is being conducted of a heating and cooling services company focusing on the exchange of case stories. With knowledge gained from this study a prototype system is being built that allows in situ multi-media data capture, and retrieval via the Internet. The proposed field study of this system will extend our understanding of how to effectively design for in situ multi-media data capture so that it is integrated in organizational processes.

Identifier

84869033885 (Scopus)

ISBN

[1581136374, 9781581136371]

Publication Title

Conference on Human Factors in Computing Systems Proceedings

External Full Text Location

https://doi.org/10.1145/765891.765930

First Page

688

Last Page

689

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