Interoperable communication: An analysis of SMS text-message exchange

Document Type

Conference Proceeding

Publication Date

1-1-2007

Abstract

Achieving interoperable communication across governmental agencies and jurisdictions remains a challenge and is simply taking time to implement. Initiatives to support agency interoperability continue. However, community responders remain in need of two-way device quick response tactics. SMS text-messaging is one viable interoperable communication technology that provides a bottom-up approach while offering benefits for everyday use. This research in progress studies the use of a web-based SMS text-message training application, designed to simulate two-way SMS text-message exchange. Speech Act Theory and the Theory of Planned Behavior are leveraged to carefully measure SMS text-message exchange. The overarching crisis scenario takes the role of the local community responder. Initial qualitative pilot results are presented and discussed, including next steps for this ongoing research.

Identifier

50449109456 (Scopus)

ISBN

[9789054874171]

Publication Title

Intelligent Human Computer Systems for Crisis Response and Management Iscram 2007 Academic Proceedings Papers

First Page

45

Last Page

50

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