Date of Award

Fall 2016

Document Type


Degree Name

Doctor of Philosophy in Industrial Engineering - (Ph.D.)


Mechanical and Industrial Engineering

First Advisor

Wenbo Cai

Second Advisor

Layek Abdel-Malek

Third Advisor

Sanchoy K. Das

Fourth Advisor

Athanassios K. Bladikas

Fifth Advisor

Junmin Shi


The Affordable Care Act (ACA) puts greater emphasis on disease prevention and better quality of care; as a result, primary care is becoming a vital component in the health care system. However, long waits for the next available appointments and delays in doctors offices combined with no-shows and late cancellations have resulted in low efficiency and high costs.