This report is an attempt to collect and synthesize current knowledge about computer-mediated communication systems. It focuses on computerized conferencing systems, for which most evaluational studies have been conducted, and also includes those electronic mail and office support systems for which evaluative information is available. It was made possible only through the participation of the many systems designers and evaluators listed below, who took the time to help to build a common conceptual framework and report their findings in terms of that common framework.
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Computerized Conferencing & Communications Center; Hiltz, Starr Roxanne; and Kerr, Elaine B., "Studies of computer mediated communications systems : a synthesis of the findings" (1982). Computerized Conferencing and Communications Center Reports. 16.